Frequently Asked Questions
These are some of the most frequently asked questions we receive. For immediate assistance on these subject or other topics of interest contact us.
Q: I ran a card today in error. Can the payment be stopped?
A: No. Since card payments are real-time, the payment cannot be stopped. It can, however, be voided.
Q: I ran an ACH payment today in error. Can the payment be stopped?
A: Yes. Since ACH payments are NOT real-time, the payment can be stopped (as long as it is caught before 6PM EST on the date of entry).
Q: Can I process a credit to someone’s card? How do I issue the credit?
A: Yes, you can process a credit to a card using the gateway, however, you cannot issue credit to a card that has not been previously charged.
Q: I can’t remember my password. Am I able to reset it?
A: Yes, for both CC & ACH.
Q: Is there a way to break down what I received in deposit?
A: Yes, for both CC & ACH.
Q: I am trying to run a card and it is declining. Can I see why?
A: Yes, in the card gateway directly (LINK TO GATEWAY) there is a report available to show you what is declining and why.
Q: Is there a way to tell if an ACH item returned?
A: Yes. In the ACH gateway directly ” Click Here” there are reports available to you to show what has returned.